Terms of Service
Terms of Service
Last Updated: September 18, 2026
Welcome to Selvorena.
These Terms of Service govern your access to and use of the Selvorena online store (the “Site”) and any purchases made through the Site.
By accessing the Site, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on the Site.
Selvorena is an online retail store operated by Chengdu Shuyi Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Selvorena online store.
Brand: Selvorena
Legal Entity: Chengdu Shuyi Trading Co., Ltd.
Registered Address:
Room 802, Building 1, No. 318 Shunhu Road, Huazhang Street, Jinniu District, Chengdu, Sichuan Province, China
Email: service@selvorena.com
1. Intellectual Property & Content
All content available through the Selvorena online store, including product photography, videos, brand names, logos, product descriptions, graphics, illustrations, website design, written materials, styling content, and other creative content, is owned by, licensed to, or lawfully used by Selvorena or the applicable rights holder and is protected by applicable intellectual property laws.
We Welcome
You may share photographs or videos of your Selvorena products on social media and tag us.
We love seeing how Selvorena accessories become part of your everyday style.
We Prohibit
You may not:
Copy · Reproduce · Modify · Distribute · Commercially resell · Impersonate · Scrape · Republish · Misuse
Selvorena images, logos, text, videos, product designs, or other protected content without prior written authorization.
Nothing in these Terms grants you ownership of Selvorena intellectual property or any unrestricted right to use protected brand materials.
2. Accuracy of Information
We make reasonable efforts to provide accurate product descriptions, materials, colors, dimensions, features, product images, and styling information.
Because product appearance may vary under different conditions, slight differences may occur in:
Color · Texture · Material appearance · Finish · Product size perception · Overall appearance
Actual product appearance may also vary because of:
Lighting · Photography conditions · Screen settings · Device displays · Viewing conditions
Please review the applicable product page carefully before ordering.
We reserve the right to correct errors in:
Pricing · Promotions · Product information · Availability · Descriptions · Images · Other Site content
If a material error affects an order already placed, we may provide an appropriate correction, replacement, cancellation, or refund.
3. Your Account Security
You may choose to create a Selvorena account.
You are responsible for:
Maintaining the confidentiality of login credentials · Providing accurate account information · Protecting your account from unauthorized access · Notifying us promptly of suspected unauthorized activity
If you suspect unauthorized use of your account, please contact:
Email: service@selvorena.com
4. Prohibited Conduct
You may not use the Site to engage in activities such as:
Using unauthorized bots, scrapers, or data-mining systems · Submitting fraudulent orders, claims, payment information, chargebacks, or reviews · Gaining unauthorized access to systems, accounts, or data · Copying or misusing Selvorena content · Introducing malicious software · Interfering with Site security or functionality · Impersonating Selvorena or another person · Using the Site for unlawful or deceptive activity · Violating applicable laws or regulations
Selvorena may restrict access, suspend accounts, reject transactions, or cancel affected orders where reasonably necessary and permitted by applicable law.
5. Pricing & Payments
Product prices, promotions, discounts, and availability may change before an order is accepted.
Submitting an order does not automatically constitute acceptance.
We may decline or cancel an order due to circumstances including:
Product unavailability · Suspected fraud · Unsuccessful payment authorization · Incorrect product or pricing information · Invalid delivery information · Shipping restrictions · Other circumstances preventing reasonable fulfillment
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
Payments are processed through trusted third-party payment service providers.
Selvorena does not directly store complete payment-card information where such information is processed by those providers.
Applicable taxes, shipping fees, duties, or other charges will be displayed during checkout where required.
6. Product Use & Care
Selvorena products include hair accessories and lifestyle accessories designed for everyday styling.
Please review applicable product descriptions, materials, dimensions, care instructions, and other product details before use.
Product Fit & Comfort
The experience of wearing hair accessories may vary depending on:
Hair type · Hair thickness · Hair length · Hairstyle · Personal comfort preference · Individual styling methods
Selvorena cannot guarantee that every accessory will fit every individual in the same way.
Material Care
To help maintain the appearance of your accessories:
Handle products gently · Avoid excessive pressure · Follow product-specific care instructions · Store properly when not in use
Avoid:
Harsh chemicals · Excessive moisture · Extreme heat · Abrasive cleaning materials · Improper handling
Product Handling
Hair accessories should be handled carefully to help maintain their shape, finish, and appearance.
Excessive bending, twisting, crushing, impact, or improper storage may cause damage.
Product Storage
When not in use, accessories should be stored in a clean and dry location.
Avoid:
Heavy pressure · Excessive heat · Moisture exposure · Conditions that may affect product materials
Proper Usage
Selvorena accessories are designed for normal everyday styling use.
Damage resulting from:
Accidents · Improper handling · Misuse · Excessive force · Failure to follow reasonable care instructions
may not qualify as a product defect where permitted by applicable law.
Product Appearance
Colors, textures, finishes, and overall appearance may look slightly different depending on:
Lighting · Viewing conditions · Screen displays · Material characteristics
These variations do not necessarily indicate a product defect.
7. Returns, Refunds & Shipping
Returns, refunds, exchanges, shipping, and delivery are governed by the applicable Selvorena policies.
Please review:
Refund Policy · Shipping Policy
Products that have been materially used, damaged, altered, or changed from their original condition may not qualify for voluntary return where permitted by applicable law.
Mandatory consumer rights remain unaffected.
8. Service Availability
While we work to provide a reliable shopping experience, we cannot guarantee that the Site will operate without interruption at all times.
Temporary interruptions may occur due to:
Maintenance · Updates · Technical issues · Security requirements · Third-party service interruptions · Circumstances outside our reasonable control
We may modify, suspend, or update Site functionality where reasonably necessary.
9. Privacy
Your use of the Site is also subject to our:
Privacy Policy
This explains how personal information may be collected, used, disclosed, retained, and protected.
10. Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois, USA, to the extent permitted by applicable law.
Before starting formal proceedings, both parties agree to make reasonable good-faith efforts to resolve disputes through direct communication.
Nothing in this provision removes mandatory consumer protections available in the customer's jurisdiction.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
Products or services · Business practices · Site functionality · Legal requirements · Operational matters
The Last Updated date will be revised when changes are made.
Contact Us
If you have questions regarding these Terms, please contact us.
Brand: Selvorena
Legal Entity: Chengdu Shuyi Trading Co., Ltd.
Registered Address:
Room 802, Building 1, No. 318 Shunhu Road, Huazhang Street, Jinniu District, Chengdu, Sichuan Province, China
Email: service@selvorena.com
Selvorena and the Selvorena online store are operated by Chengdu Shuyi Trading Co., Ltd.