Refund Policy
Refund Policy
Last Updated: September 18, 2026
At Selvorena, we want every hair accessory to become a piece you genuinely enjoy wearing.
We understand that choosing accessories online involves personal preferences such as style, color, material, size, design, and overall appearance.
This Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through the Selvorena online store.
Selvorena is operated by Chengdu Shuyi Trading Co., Ltd.
Brand: Selvorena
Legal Entity: Chengdu Shuyi Trading Co., Ltd.
Registered Address:
Room 802, Building 1, No. 318 Shunhu Road, Huazhang Street, Jinniu District, Chengdu, Sichuan Province, China
Email: service@selvorena.com
1. Our 30-Day Return Period
You have 30 days from the date your order is delivered to request an eligible return.
For a voluntary return, products should generally remain:
Unused · Undamaged · Free from visible signs of wear · Free from stains, residue, or cosmetic marks · In original condition · With original packaging, tags, accessories, and included components where reasonably possible
We recommend carefully inspecting your hair accessories before use.
A valid order number or other proof of purchase is required.
You must contact us before returning any product.
Nothing in this policy limits mandatory consumer rights.
2. Authorized Return Address
Eligible returns must be sent only to the authorized return-processing address provided by Selvorena customer service.
The authorized return-processing address may be different from our registered company address.
The following address:
Room 802, Building 1, No. 318 Shunhu Road, Huazhang Street, Jinniu District, Chengdu, Sichuan Province, China
is our registered company address and should not be used for product returns unless Selvorena customer service specifically instructs you in writing.
Before sending a return, please contact:
If approved, we will provide:
Return authorization · Authorized return-processing address · Return instructions · Packaging guidance where applicable
Returns sent to unauthorized addresses may be delayed, refused, lost, or unable to be processed.
3. Damaged, Defective, Missing or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order:
Arrives damaged · Contains a defective product · Is missing an item · Contains an incorrect product
please contact:
preferably within 48 hours of delivery where reasonably possible.
Please include:
Your order number · Description of the issue · Clear photographs of the product · Photographs showing the problem · Photographs of the packaging · Shipping label where relevant
Please retain the product and packaging until further instructions are provided.
After review, we may provide:
Replacement · Refund · Another appropriate solution
The requested 48-hour reporting period does not limit statutory rights or remedies available under applicable law.
4. How to Initiate a Return
Step 1 - Contact Us
Email:
with:
Your order number · The product you wish to return · Reason for return
Step 2 - Receive Return Authorization
If your return is eligible, our customer care team will provide:
Return approval · Authorized return-processing address · Return instructions · Additional information required to complete your return
Step 3 - Package Your Return
Please securely package your return to help prevent damage during transportation.
Where reasonably possible, include:
Original packaging · Product tags · Accessories · Included components · Other supplied materials
Returned items should remain in their original condition.
Step 4 - Ship Your Return
Send the approved return only to the authorized address provided by Selvorena customer service.
We recommend using a trackable shipping method and keeping your shipping receipt until your refund has been completed.
5. Return Shipping Costs
For voluntary returns involving:
Change of mind · Style preference · Color preference · Size preference · Personal preference · Other non-quality-related reasons
return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
Customers should review applicable return shipping costs before sending an item.
If we confirm that the product was:
Defective · Damaged during transit · Incorrectly supplied · Missing
we will provide an appropriate solution and cover reasonable return-related shipping costs where required by applicable law.
6. Processing Your Refund
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
If approved:
Refunds are normally processed within 3–5 business days after inspection
Refunds are generally issued to:
The original payment method used during checkout
Banks or payment providers may require additional time to display the refund.
For voluntary returns, original shipping charges, expedited shipping fees, customs charges, and other non-refundable delivery costs may not be refunded where permitted by applicable law.
If more than 10 business days have passed since we confirmed your refund was issued, please contact your payment provider first and then contact:
7. Non-Returnable Items
The following may not qualify for voluntary return except where defective or where applicable law requires otherwise:
Products that have been used · Products with visible wear · Products with stains or cosmetic residue · Damaged products · Products altered after delivery · Personalized or customized products · Gift cards · Final sale items where legally permitted
Products damaged because of improper handling, accidents, excessive force, or unauthorized modification may also be excluded from voluntary return where permitted by applicable law.
8. Exchanges
If you would like another:
Style · Color · Design · Available variation
please contact:
Depending on availability and circumstances, the most efficient process may be to return the eligible original product and place a new order.
Our customer care team will provide the applicable instructions.
9. Order Cancellation
Contact:
as soon as possible if you wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or shipment begins.
If an order has already been processed or shipped, it may need to be handled through the return process.
10. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits statutory warranties, refund rights, remedies, or consumer protections that cannot lawfully be excluded.
Where mandatory law provides more favorable rights, those rights will apply.
Have a Question?
If you have questions about a return, exchange, or refund, please contact our customer care team.
Brand: Selvorena
Legal Entity: Chengdu Shuyi Trading Co., Ltd.
Registered Address:
Room 802, Building 1, No. 318 Shunhu Road, Huazhang Street, Jinniu District, Chengdu, Sichuan Province, China
Email: service@selvorena.com
Important:
The registered company address above is not the standard product return address. Approved returns must be sent to the authorized return-processing address provided by Selvorena customer service.
Selvorena is operated by Chengdu Shuyi Trading Co., Ltd.