Contact Us
Contact Us
Last Updated: September 18, 2026
We Are Here to Help
At Selvorena, we believe thoughtful customer support is an important part of creating a trusted and enjoyable shopping experience.
Whether you have a question about your order, need assistance choosing the right hair accessory, need help with shipping or returns, or simply want to share your feedback, our customer care team is here to support you.
Selvorena is operated by Chengdu Shuyi Trading Co., Ltd.
How to Reach Us
Email Us
For questions about:
Orders · Product Information · Hair Accessories · Styling Suggestions · Product Materials · Shipping & Tracking · Returns & Refunds · Product Care · Collaborations · General Inquiries
Please contact us at:
Email: service@selvorena.com
Our customer care team typically responds within 24 hours on business days.
Online Contact Form
You may also contact us through the Get in Touch form available on our website.
You can provide:
Your Name · Email Address · Message or Inquiry
For order-related questions, please include your:
Order Number
This helps our team locate your order and provide assistance more efficiently.
Please do not submit:
Passwords · Login Credentials · Complete Payment Card Information
through our contact form.
Quick Assistance
Track Your Order
Once your order has been shipped, tracking information will normally be sent to the email address provided during checkout.
If your tracking information has not updated for an extended period or your estimated delivery timeframe has passed, please contact our customer care team.
We will review the shipping status and assist you with the next steps.
Returns & Refunds
Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Before sending any return, please contact our customer care team to receive:
Return Authorization · Return Instructions · Applicable Return Information
For eligible returns, products should generally remain:
Unused · Undamaged · In original condition · Free from visible wear · With original packaging and included accessories where applicable
Please do not send products directly to our registered company address unless instructed by Selvorena customer service.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
Order Number · Description of the Issue · Clear Photos of the Product · Photos Showing Any Damage or Defect · Photos of Packaging and Shipping Label Where Applicable
Our team will review your request and provide an appropriate solution.
Product Care & Use
If you need assistance with caring for your Selvorena hair accessories, our team can help with:
Cleaning Guidance · Storage Suggestions · Proper Use · Product Maintenance · Material Information · General Product Questions
To help maintain the appearance and quality of your accessories, we recommend following the care instructions provided on the applicable product page.
Product & Styling Assistance
Choosing the right accessory is an important part of creating your personal style.
If you need help with:
Hair Clip Selection · Styling Ideas · Product Features · Materials · Size Information · Everyday Wear Suggestions
please contact our customer care team before placing your order.
Product appearance and styling results may vary depending on:
Hair Type · Hair Thickness · Hairstyle · Personal Preference · Lighting Conditions
Product Information
Individual product pages provide available information including:
Product Dimensions · Materials · Colors · Design Details · Care Instructions · Available Variations
If you have questions about a specific product, please include the product name or order number when contacting us.
Company Information
Brand: Selvorena
Business Type: Online Retail / E-Commerce
Legal Entity: Chengdu Shuyi Trading Co., Ltd.
Registered Address:
Room 802, Building 1, No. 318 Shunhu Road, Huazhang Street, Jinniu District, Chengdu, Sichuan Province, China
Email: service@selvorena.com
Website: https://selvorena.com/
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (EST)
Selvorena is operated by Chengdu Shuyi Trading Co., Ltd.
Stay Connected
We would love to see how Selvorena becomes part of your everyday beauty routine.
Follow Selvorena for new collections, styling inspiration, product updates, and ideas for creating effortless everyday looks.
Selvorena — Beautiful details, effortlessly yours.